SHIPPING POLICY

Last updated November 25, 2025

Thank you for choosing Walls by Elo.
This Shipping Policy applies to all purchases made through www.wallsbyelo.com
 (“we,” “us,” “our”).

1. Order Processing Times

Orders for in-stock wallpaper typically ship within 1–3 business days after payment is received.

Special Order / Made-to-Order collections may require additional processing time of 1–2 weeks, depending on manufacturer availability.

Orders are not processed on weekends or U.S. holidays.

During high-volume periods (seasonal sales, new collection launches), processing times may be extended.

2. Shipping Methods & Estimated Transit Times

We ship using trusted carriers such as UPS, FedEx, and USPS.
Estimated delivery times:

Standard Domestic Shipping: 3–7 business days

Express Shipping: 1–3 business days

International Shipping: 7–21 business days (varies by country)

Delivery times are estimates and may be affected by carrier delays, customs, severe weather, or other circumstances beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

Order weight and dimensions

Shipping destination

Carrier and service level selected

Free or discounted shipping promotions may be offered occasionally.

4. Tracking Information

Once your order ships, you will receive an email with tracking details.
Please allow up to 24–48 hours for tracking activity to update.

If you do not receive tracking information within the expected timeframe, email us at hello@wallsbyelo.com

5. International Shipping, Duties & Taxes

International customers are responsible for:

Customs duties

VAT / import taxes

Any additional border fees

These charges are not included in product or shipping costs.
We recommend contacting your local customs office for details.

6. Incorrect or Undeliverable Addresses

Please verify that your shipping address is accurate during checkout.

Walls by Elo is not responsible for:

Packages delivered to incorrect addresses entered by the customer

Lost packages due to addresses entered incorrectly

If an order is returned as undeliverable, we can reship it once shipping fees are repaid.

7. Lost, Delayed, or Damaged Packages

Once an order is handed to the carrier, delivery is the carrier’s responsibility.
However, we will help you resolve any issues.

Damaged Upon Arrival

Email us within 3–5 days of delivery at hello@wallsbyelo.com with:

Order number

Photos of the damage

Photos of the shipping label and box

We’ll work with you on a resolution (replacement or refund depending on product availability).

Package Marked “Delivered” but Not Received

Please:

Check with neighbors / building office

Verify delivery location

Contact the carrier

Email us if still unresolved

We will investigate but cannot guarantee replacements for orders marked delivered by carriers.

8. Contact

For any shipping-related questions, reach us at:
📧 hello@wallsbyelo.com